I have even worse experience. I placed an order in thanksgiving for a TV with a good price, I even paid delivery fee which is 69.99, then 2 days before the delivery, I was told the order was cancelled because they can't go through security check. Then I called my credit card company, nothing is wrong, the money has been transferred to sears several days ago. Then discover bank called sears with me standing by online for a 3 way conference call. Discover found sears' notes about cancellation is that " they checked with me and didn't go through the security, they checked with discover bank, still didn't go through security, so they cancelled the fraud order"! Discover claimed that they never got any call from sears, and they release the money immediately after I placed the order. I request sears to present the phone call record about the verification, they refused. They said sorry, but suggest me placing order again, but with the price of $400 more than my original order.
It is even funny a thing is: sears only cancelled my thanksgiving order. The order which I placed after thanksgiving with normal price is still there. If they can't verify my information, suspect it is fake, why they keep the other orders?
Sears cheat customer in an obvious way. And it is their security department fake the information about me and bank, so I suspect the safety about transaction with them. I will never shop in sears anymore, and I will tell all my friends avoid them because they are cheating.
Monetary Loss: $1157.