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i placed an order online, to be picked up at the store.

According to the website, the items were in stock and available.

The order was cancelled, but the STILL charged my Visa card - $366.00!

Called the number on the email -- the email said "your order was cancelled and you were NOT charged."

LIES. They told me it would take 7-10 business days to credit my account.

I told them not acceptable -- this is my kids christmas money. 4 calls later, I spoke to a manager at corporate, who supposedly faxed a cancellation to my bank.

Now i have to wait (and hope) that they did in fact do this.

NEVER ever going to do any kind of business with Sears or Kmart.

Product or Service Mentioned: Sears Website.

Company wrote 0 private or public responses to the review from Dec 17, 2011.
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Did you ever receive your money back? Same thing happened to me and they are still holding my money hostage. I hate that place.

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