I ordered a Wii for Christmas through Sears online. I was given a confirmation letter stating that it would arrive on 12/23/11.
Needless to say, the day came and went with no delivery. I called Sears and was informed that they were using a third party vendor and that this vendor had cancelled my order. Neither vendor contacted me to let me know. The Sears representative told me that i would have to call the third party vendor for any further information.
I called the number and it was a recorded message that only provided what turned out to be an invalid email address. I emailed Sears about my dissatisfaction and received an email telling me that they already gave me the number for the third party. I ordered the product through Sears, so Sears is ultimately responsible for making the situation right. They should be responsible for contacting customers if there is a problem procuring the ordered item, instead of passing the buck to another company and asking the customer to make these phone calls.
I am appalled at the so-called customer service I have received thus far.
If you all want your order and decent service, my advice is to use another company. The days where Sears was a reputable, decent company appear to be gone.
Product or Service Mentioned: Sears Delivery Service.