Condensed version - order a 60" SHARP AQUOS tv for the advertised price of $688- SEARS lies about order - finally cancels it, says they can't ship. Sharp says the TV is available and not discontinued. SEARS LIES and I'm screwed!
Order placed Order 431106922 2:05 AM (on-line sale started at 2:00 am Black Friday)
Order confirmation received from Sears
Email sent to Sears asking for confirmation of shipping since they don't proactively send any more emails
Received email saying order not available - cancel order as an option (BS!)
Spoke with Michael K - order placed on back-order
Received email from Michael K confirming order placed in back order (HE LIED)
Call from Cynthia from Sears regarding account information, visa, to verify. Said order would be released
Emailed Sears requesting update on shipping information (since they don't send anything)
Email from sears saying order was cancelled! (WTF?!?!?!)
Contacted GAV (ID 24200) said he could not fix order nor offer replacement for same price (LIES) then he disconnected from me.
I Contacted Matilda at Executive offices - only offered a 15% discount but said can't get TV (LIES)
Lest expensive SHARP they'll ship is $1399 (-15% = $1189) that's $501 more than I should have to pay!
I have since received email confirmation that the SHARP TV is still in production. I have filed a BBB complaint and also informed COSTCO and BEST BUY how Sears's deceptive advertising cost them a sale on black Friday. I'm screwed out of a discount on the TV since I assumed sears would deliver. Won't make that mistake again - NEVER WILL I OR MY FAMILY SHOP AT A SEARS or SEARS affiliated shore again.