Sears sold us a defective refrigerator. We called the day it was installed.
They scheduled a repair man for three weeks later. He suggested to return it since it was still within the thirty day warranty. It took another six weeks of me on the phone with them before they finally agreed to come and pick it up. After finally scheduling a pick-up date for the refrigerator, they called and cancelled it because their truck broke down.
Another several weeks passed before they finally picked it up. Now, they keep billing me for the returned refrigerator! I have written to them, emailed them, and called them. I was "assured" that the bill and accumulating late charges would be taken off my account.
That was three months ago, and they are still billing me! Ahhhh!!!!!!! In my book this is harrassment! How can i get it to stop???
Not to mention they are probably destroying my credit rating. All due to their incompetence.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Problems with payment.