I just had the most rediculous call with Sears Customer Service. They charged me for a rewards fee and I have not used the card in over 10 months so I never opened their statements that came in the mail.
Late fees were added to the balance and finally I realized what was happening. I paid my balance in full online and chose an item to use my points on. I called Sears to just cancel my credit card but ensure that the points I used today would still go through. When I called Sears I got transferred to different departments about 6 times without getting a clear answer.
The reps were extremely condescending with my aggrevation.
Product or Service Mentioned: Sears Rewards Program.