Sears Cares reps troll the internet to try and quickly quiet the negative reviews. They act like they care. They don't. No one ever responds after you do what they tell you to do.
Do not believe it when a Sears Cares rep says there sorry and there here to help. Why don't they help right there and then??? That is the only time you will here from them. They DON'T CARE !!!! There just good at making it look like they care.
I have been waiting for help for 5 days now. They won't answer any emails. I've ask how long does it take to get help and no response! What a joke !!!! There are plenty of other retailers out there to do business with. I guess they don't care about repeat business. *** off one customer, no big deal to them.