Elmhurst, Illinois
With Company response
1 comment

We always request a specific tech. The first time we requested this tech and made it clear we wanted no other.

Someone else showed up and we refused his services. He told us the tech we wanted was out sick. Shortly after, we got a call from our requested tech saying he wasn't ill and he showed up to clean our carpets later that day. The 2d time we called Sears and requested our same tech, the appt was made and a different tech called to confirm.

We cancelled and then we were told our tech was out on medical leave. We waited for him to return 1.5 months - today we got a call from a different tech. We said no, we wanted the tech we had specifically requested and no other.

We were told our tech was out b/c of his father being ill. Sears lies.

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Sears Response

Dear Anonymous,

My name is Brian and I’m part of the Sears Cares Escalations team. We would like to apologize for the trouble you have encountered on multiple occasions with our carpet cleaning service. We understand how important it is for our customers to be given accurate information, and we are sorry for the poor communication that was provided to you. We would like the chance to discuss this matter in more detail with you, and ensure that feedback is provided to the correct management team. Please send the following information – contact #, screen name (Anonymous376079), phone # used at time of purchase to smadvisor@searshc.com.

Thank you,

Brian S.

Social Media Moderator

Sears Social Media Support