My parents just put in new kitchen linoleum and needed a new refrigerator. They had one delivered from Sears.
The 2 delivery guys were extremely rude to my elderly parents and actually kicked and DENTED the side of their brand new fridge while trying to slide it into place. They then TORE a long strip of their brand new flooring and my parents had to PAY for the floor guy to come back to repair it. SEARS would not listen to or help my parents resolve these issues. They were rude and insisted, they were at no fault.
A friend of my fathers used to work for Sears in their appliance dept and swears that they refurbish USED appliances and sell them as new.
The ice machine started leaking at 6 months. Wish this friend would of warned them BEFORE, they bought a Sears appliance!