Against my better judgement I placed an online order with Sears and received ONE of the two items yet was charged for BOTH items! When I contacted Sears Customer Service I was told "Too bad, I don't believe you, Sears would never make a mistake like that!" And, the "customer service agent" hung up on me!
I called back and was told, "not my problem!" then I called a THIRD time and was told "we will have to research this and see if we can refund your money!" REALLY? I ordered the items, recieved ONE of the items and was charged for both! This is unbelieveable! I will be contacting the BBB regarding this incident and will be filing a fraud complaint with my credit card company.
To be treated in this manner by Sears is unacceptable!
Monetary Loss: $16.