Sears Christmas Tree Review

40 of 4084 Sears reviews

Do not shop at this Sears store.We purchased an artificial Christmas tree and had it shipped to a vacation house in a remote location.

The package that was delivered from Sears had already been opened and the tree had an electrical short and would not light up. It also had a broken branch. We just returned from our vacation house and brought the tree back to Sears in Everett. Andrew and Sinesh, the store managers, would not accept a return for a clearly defective item.

The total was $49.99. Andrew told me it made no difference that we had purchased thousands of dollars in appliances from them for a remodel over the last year. Andrew refused to refund our money and told me the defective tree will be in lost and found.

They most likely box it up and sell it again to someone else.This store has the worst customer service I've experienced from any retailer.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Website
Product or Service Quality
Discounts and Special Offers
Price Affordability
Layout of Store
Staff
Location
Diversity of Products or Services
Warranty
Value for money
Exchange, Refund and Cancellation Policy
Customer service
More

Reason of review:
Return, Exchange or Cancellation Policy
Product or service
Horrible Customer Service
Review category
Shopping
review #984042 by
Had an experience with Sears? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 1 Yes 1
40 of 4084 Sears reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Jan 15 #1271236 Siloam Springs, Arkansas, United States

You stated, "the tree had an electrical short and would not light up"; however, in both pics the lights are working. That does cause a bit of confusion on making your statement that the tree was working properly.

0 0 Reply
Anonymous

Jan 04 #1265731 Irving, Texas, United States

Have you not been paying attention? Sears is about to go bankrupt. When a store is about to go bankrupt, you stop buying from them. Do you know why that is? I'll let you figure out the rest. Oh, wait, you already did.

4 0 Reply
MakeMyDay2016

Jan 08 #1267505 Fullerton, California, United States

That is not the case. The person is obviously lying about the Christmas tree being broken and damaged. They most likely used it for Christmas, damaged it themselves before taking the picture and are trying to return the tree once Christmas was over since they no longer need it.

0 1 Reply
Fuck you cunt

Jan 08 #1267693

You are clearly a troll. I hope you will seek mental help.

0 0 Reply
Anonymous

Jan 08 #1267701

Nope; it was shorted out and broken when we received it. It was $50, not worth the hassle if we used it.

0 0 Reply
MakeMyDay2016

Jan 08 #1267708 Fullerton, California, United States

I am not a troll, if it were really damaged why return it AFTER Christmas You kids should learn exactly what it means to troll before calling people one. Your parents need to whoop you and take away your Christmas gifts for being immature and scamming and lying. Telling a person they are wrong is not trolling retard.

0 1
Anonymous

Jan 08 #1267782 Edmonds, Washington, United States

It was an already opened box shipped as new by Sears to a remote vacation house. We didn't open it until after Christmas. It's ridiculous that this Sears store would not accept a return of a clearly defective item.
It's still there for 30 days in lost and found if you want it. :)

0 0
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Sears. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Sears.
Filing a new complaint about
×