Do not shop at this Sears store. We purchased an artificial Christmas tree and had it shipped to a vacation house in a remote location.
The package that was delivered from Sears had already been opened and the tree had an electrical short and would not light up. It also had a broken branch. We just returned from our vacation house and brought the tree back to Sears in Everett. Andrew and Sinesh, the store managers, would not accept a return for a clearly defective item.
The total was $49.99. Andrew told me it made no difference that we had purchased thousands of dollars in appliances from them for a remodel over the last year. Andrew refused to refund our money and told me the defective tree will be in lost and found.
They most likely box it up and sell it again to someone else. This store has the worst customer service I've experienced from any retailer.
Product or Service Mentioned: Christmas Tree.
Reason of review: Return, Exchange or Cancellation Policy.