Product: Sears Claim Clear all filters (0 of 32 reviews match)
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I had a similar problem I purchased a freezer from Sears and also the master protection plan. The freezer went into defrost mode and never turned back on causing food spoilage. I unplugged the freezer and also turned the temp up and plugged back in it started working...
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1.0
Product
Sears Claim
#1410978
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Sears Home Warranty sent a rep out to look at my range 3 weeks ago and determined that it would have to be replaced. Since then, I've been waiting for a call back with next steps. A HMS Warranty rep by the name of Georgia has left me two v/m's, but when I attempt to...
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HMSHomeWarranty-Austin
HMSHomeWarranty-Austin

Dear Anonymous, I regret to hear of this experience. HMS Home Warranty also monitors the Sears Home Warranty portion of Sears. Please email erelations@hmsnational.com with you...

Product
Sears Claim
#1354761
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I called sears and they advised me to disconnect power for 30 seconds, when I told them the condenser didn't start they sent out a repairman.. I submitted a claim for just under $300 to sears. They've denied the claim as they don't cover power outages. Trying to have...
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1.0
Product
Sears Claim
I didn't like
  • Terrible warranty
  • Terrible customer service
#1317820
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What is your phone number. All BS questions that they already know and have he answer. The state attorney general should shut down this farce before any other people are victimized. SEARS should be ashamed of themselves and arrested for endorsing or sell ing thi s...
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1.0
Product
Sears Claim
I didn't like
  • Non caring attitude
#1216178
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The food warranty that is included in the purchase warranty, is a joke.Once you have an issue that has caused a food loss, you must submit the claim online or call in. The claim is processed quickly, however, once processed you will receive this message: Your food loss...
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1.0
Product
Sears Claim
#1161590
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Featured
DON'T TRUST FRIGIDAIRE OR SEARS
DON'T TRUST FRIGIDAIRE OR SEARS
I bought a brand new Frigidaire upright freezer from Sears on 29 May 2017. We also got the highly touted "Sears Protection Agreement" which the salesman bragged about how it included food loss should anything go wrong. I felt confident. We hooked it up and turned it on...
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Anonymous
Anne

I bought another Sears Kenmore Refrigerator in 2016. Under my one year warrantie, the plastic enclosure came apart. They came and fixed it under warrantie. Then i noticed wate...

2.4
Product
Sears Claim
I didn't like
  • Misleading representation by sears
  • Very dissaponted
#1070453
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I have had sears home warranty for 8 months..Made my first claim in august..Its been a ongoing saga,ITS MID OCTOBER and sears has not been able to resolve the issue...I am getting really fed up with this.The GE washer is only 3 years old.The scheduling is a joke.....
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Anonymous
S Cook in Oregon

Same here. My refrigerator died, they came out one week after I called it in, and diagnosed a thermostat, now 6 weeks later, I have the part delivered, but they keep making an...

Product
Sears Claim
#938777
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To whom it may concern, this is has been a nightmare every since we purchase this plan. I have been a customer of your for over 25yr and always like the way your company handle your business. We 1st purchase just the appliance warranty 90883974 until 2/23/16. my...
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1.0
Product
Sears Claim
I didn't like
  • Deny claims
#806393
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In November 2015 I ordered a computer and chair.In December 2015, I received the chair but not the computer. I obtained a police report for the computer and forwarded it to Sear's escalation department. Today, I received a response that the vendor denied the claim...
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bobs2015
bobs2015

No, you do not have to pay for something you never received. Dispute the charge and go from there.

Product
Sears Claim
#784547
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What a joke. Sears use to be the place to buy all your appliances. I went to Sears only because I have had their products in the past. Well the "manager" in store was at a loss about Natural Gas and having to change it to Propane. Also insisted I find out if I had a 3...
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Anonymous
Anonymous

Finally got this resolved but the washer sounds louder than the 26 year old one I was replacing. Bet these don't hold up as long. Never will buy appliance from Sears.

Anonymous
Anonymous

I had a GREAT experience with Sears in Oshkosh. The manager and staff were happy to answer all my questions and concerns and I ended up buying my washer dryer and dishwasher t...

2.0
Product
Sears Claim
I didn't like
  • Sales people after sale
  • Blowing off issues
  • Employee knowledge
#697651
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