Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability

My mattress set was delivered wrong, twice. After numerous hours with many representatives I had thought everything was straightened out.

I then come to find they are charging my credit card $70+ more dollars than what was agreed on in the store. One representative would claim to give me a discount for my troubles and then the next would charge me more for absolutely nothing.

What I thought was a good deal wasn't and I would have rather paid more to get what I wanted when I ordered originally. I WISH TO ONLY BE CONTACTED BY A SUPERVISOR AND NOT BY ANY "CASE MANAGER"

Product or Service Mentioned: Sears Claim.

Reason of review: Not as described.

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