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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

After placing 2 orders for the same product and not receiving either one, my advice is do not shop with them. Go to the store (Sears) or find another store, any other store.

My first order was returned to sender and I have not received my full refund and the second which was expedited never made it to my address. Shipper was UPS and I have never had a problem receiving merchandise thru them. I am still waiting on a refund from for both orders.

My only silver lining is I used my AMEX and they are now handling the problem. DO NOT ORDER FROM SEARS.COM

This person wrote the review because of pricing issue of blanket from Sears. Reviewer claimed that he or she lost $160 and wants Sears to issue a full refund.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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