I purchased a lawn tractor through sears.com. Picked it up at a sears contract store . The contract store manager told me. You are on your own with sears . com we are not connected with them..
The next day I found the tractor was not as the catalogue indicated and it was dented . I Tried to get a refund. Store said I must call sears. com it was out of there hands.
I was told via email to take the tractor back for a refund.
Sears contract store said they will only give me a refund with a 15% restocking fee. I declined for the simple reason,
Why did they not give me a full refund the next day after I had picked the tractor up. Sears . com refuse's to talk with me now saying you are on your own with the local store.
Being a Disabled Veteran I have been taken advantage of By Sears in general.
Product or Service Mentioned: Sears Manager.