I placed an order on 1/19/13 for a mattress. I changed my mind and cancelled order on 1/20/13.
After numerous emails and phone calls and being told the order was cancelled it still appeared on my MasterCard statement. On 1/31/13 I phoned the executive offices and was assured that it would be cancelled and credited. Well today I looked and it showed it was delivered on 1/30/13 so back to calling the executive offices. I was told yes it was cancelled but there was never a credit issued and he assured me it would be done.
Really?? Probably Not! I have since contacted my bank and disputed the charge and my next step is to file a complaint with the BBB! Sears certainly has gone to the dogs.
I have been a customer since I was 20 years old, which is for 32 years!
But you can bet your butt I will NEVER DO BUSINESS WITH THEM AGAIN. I am sure eventually there will be no more Sears because they REALLY SUCK and cannot stay in business much longer with this POOR CUSTOMER SERVICE!!
Monetary Loss: $559.