I could spend hours telling you my multiple Sears.com and home warranty horror stories but I don't think it will help the average customer. Suffice it to say it boils down to this when dealing with sears customer service: 1)The left hand doesn't know what the right hand is doing, 2)They don't give extension numbers out so you can NEVER find the person you talked to, trying to speak to a manager or supervisor is even harder and they usually DON'T call back, 3) Sears people often lie to you to get you off the phone, 4) Some people you talk to are friendly others argue with you like the one today 12/21/16. 4) You can tell the sears customer service jobs have been shipped overseas-always an Indian or Pakistani to speak with. Those jobs should stay here!
One time I tried calling the corporate offices to speak to the President, vice president, manager of operations (after two months of a broken dryer), left messages - no calls or follow up.
I have a sear home warranty as this is the only company that comes out to fix stuff anyway under any warranty. The are poor at best having to call them out 2-3 times to fix the same problem over and over again.
Sears makes GREAT tools and many many years ago had good customer service, now they are a shell of a company with the animals running the zoo with NO OVER-SITE. YOU SHOULD BE EMBARRASSED SEARS! SHAME ON YOU.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $3000.
I didn't like: Poor management, No accountability, No extension numbers, Poor management response.