I ordered a Lemax Christmas piece on-line and wanted to pick it up in-store to avoid shipping charges. So I placed my order, and when I got an email about it, there was a shipping charge.
I emailed them to have it removed and they informed me that it wasn't at MY store, so they had to ship it there, thus the shipping charge! I could find NOTHING on the site to alert me to this and they have refused to remove the charge. Worse, they tell me that they are grateful I took the time to offer them feedback and they're 'sorry' for my confusion... they'll take this all in to consideration for the future.
Sure... I bet.
Monetary Loss: $8.