I placed an order on sears.com for two pairs of jeans for my daughter. I was charged the whole amount on Dec 17.
When I received the order, there was only one pair of jeans and a bill stating they cancelled one pair of jeans with no explanation, but they charged me for both pairs. It took over 2 hours and 4 phone calls to get a refund. The customer service was routed through different countries each call.
After finally getting through to a “manager” I still had to wait on the phone another 20 minutes. It has been 24 days and still no refund.
Product or Service Mentioned: Sears Manager.
Monetary Loss: $43.