I ordered a Stove from Sears.com.That afternoon, i checked my bank account (paid using my debit card) and I had 2 charges from Sears.com for the same amount.
The amount was the cost of the stove. I called Sears.com and they said they only see 1 charge to my bank account. I call my bank and they tell me Sears.com charged my account twice. My bank tells me the need a fax from Sears.com telling them I only bought 1 stove to credit my account.
I called Sears.com and the told me again they only see one charge. I asked for a supervisor and was transferred to 'one'. He told me he would fax my bank.
Two hours later and no fax.
I called Sears.com again and was told that the 'back office' was preparing the fax.
My bank closed at 2:00 on Saturday and sure enough, no fax was received before they closed.
Monetary Loss: $1362.