Ordered a patio furniture set online, and the listing showed "FREE white glove service", of free delivery, assembly, product placement and trash haulaway. Set delivered, but no white glove service.
Called customer service, got the run-around for 45 minutes, finally was told that someone would call me withing 24 hours. No surprise, no call. After being dropped several times when I called them, I finally got someone who told me that the promo was an IT error, and they could offer me 50% off assembly. What a farce!
FALSE ADVERTISING, LOUSY CUSTOMER SERVICE, NEVER AGAIN. WILL NOT SHOP SEARS