remodeled bathroom and ordered a vanity light on 2/20/12, paid for shipping and light.
email said will receive between 2/24 and 2/28. no updates ever came via email, I had to call them on 2/29, they said they would look into it, should hear in another 5-7 days.
they offered to refund shipping[11.79] meanwhile, the bathroom is not complete for another who knows how long.
got about 3 emails from customer service[based on the names signed, it is from out of the U.S.] said the we are working diligently on my 'missing package. as of today[3/4/12] nothing from sears.com.
Should of had a clue when no updates ever came after the initial sale email.
Seems to be a chronic problem with these folks, based on the complaints on this site.
Monetary Loss: $65.