Ordered a "sold by Sears" Lionel train 11/23, received and returned 11/30 and was told it was a marketplace item instead of sold by Sears, and that it had to be sent back and I'd get a refund later. The Sears store went ahead and returned the item for me, giving me a return receipt stating I'd receive a refund in 2-3 weeks from the marketplace vendor (that I never agreed to purchase from a 3rd party vendor, my original confirmation states I purchased "sold by Sears").
Needless to say, I have not received a refund and now they say I have to go back to that Sears store and tell them they have to refund it to me.
Ridiculous. I have contacted my credit card company and filed a dispute claim, as Sears obviously has no intention on giving me any kind of refund and just keeps running me in circles.
Product or Service Mentioned: Sears Claim.
Monetary Loss: $138.