Update by user Jul 23, 2011
I did go to the Operations Manager and they allowed the return. I wrote to Lou (President of Sears) and was told they would extend my warrenty on our refrigerator and vacuum.
However I only recieved verification for the refrigerator and not the vacuum. My \"conflift\" person said there is no record of approval to extend the warrenty for the vacuum, so another letter to Lou went out today.
Original review posted by user Jun 20, 2011
1. I bought a CD player (which I tried to return as it was broken), via SEARS, with updates from SEARS in my email, and with the attached response to "Refunds" via the SEARS WEBSITE/Store.
2. My wife and 82 year old Mother In Law (I'm disabled, on SS) brought it to our local SEARS Store, Capitola, CA. who had them go back and forth between Sales, PICKUP, etc and finally said "no", as a third party, unbeknownst to me, was involved. To me, it doesn't matter if there is a third or fourth or fifth middleman, MY Business was with SEARS. SEARS is the one who should STAND BEHIND THE PRODUCTS sold under YOUR NAME, SEARS. I went to the SEARS website, Ordered through the SEARS website, and got a Conformation and Shipping Status email, FROM SEARS. Now you give me a cute "Refund Decline" piece of paper with a 1-800 line to call. YOUR employees, MANAGER, should be leading the way to correct your problem, and not hoping I'll give up after dealing with electronic answering machines.
I want my money returned and I want SEARS to pick up this broken CD Player I had ordered from SEARS. I should NOT be asked to PAY for mailing as it was PHYSICALLY brought back into your SEARS store already.
No wonder my Country is going downhill….this is what a company, that used to be an American Icon, does to its customers these days…
Product or Service Mentioned: Sears Manager.