Do not order from Sears online. I tried to cancel an order made the same day and was told it could not be done until lit was "processed".
I called the following day and customer service said the order was cancelled. Lie. I tried to deny the charge but the bank was not able to do this because the order was placed on a Sat. And they quickly got their funds.
On the third call I was told my order had been shipped and I would not be able to return to my local store. I was expected to pay return shipping. When I explained what had occurred (in a calm nice voice expecting problem resolution) the CS representative was very rude and flippant. I did not even trust them at this point or want to deal with them further.
I purchased the product on sale and was able to sell it on eBay and get my money back. I was a Sears rewards member preferred customer, what a joke! The product was a Christmas outdoor inflatable. I remember being sad years ago hearing they may be going out of business.
I was thinking of the old sears of my childhood. They never updated their clothes, shoes or really anything and I had not been shopping there ever as an adult. They are now trying to make a profit with tricks like this. How can they not see that the word will spread and their company will sink?
If I had been treated well I would have returned the purchase and remained a customer. I will never spend another dime at Sears, too many other companies value my business.
Product or Service Mentioned: Sears Shipping Service.