I ordered an item on Sears.com, it took over a month to be shipped out and I moved in the process. I contacted them a few days after the purchase and was told they would update the address.

Its been 38 days and the order was sent back, but when I contacted the customer service number I was told they can not help me because the item is a market place item, marketplace is an online partnership which we have with other sellers and retailers. They told me there is nothing they can do regarding the refund, even though it was purchased using a Sears gift card, WTF?

Monetary Loss: $65.

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