The worst shopping experience ever! I purchased an item from sears.com few days before Christmas.
Since it was a Christmas gift I really wanted for it to arrive before the Holidays, I paid $47.00 for the 2 day shipping. The item was supposed to be shipped to the store and they were supposed to let me know when the item is available for pick up (it works with Best Buy miraculously!!!). The item never arrived on time. I contacted the customer service (1-800..) to follow up on the order, explained that I paid extra for the shipping and that the item still didn't arrive (1.5 weeks later).
The customer service representative was pretty annoyed and to shut me up he offered me a refund for the shipping and informed me that the item was shipped and I should contact the store for more information. So I called the sears store just to find out that they have no idea what`s going on and that I should call the 1-800 # (?!?!). Week later I contacted sears.com and sears store again and heard the same story and that they would call me whenever they were able to locate the item. Week later I`ve decided to cancel the order since it seemed like the item was simply lost.
The representative informed me that I will receive a refund within 2-5 business days. Four days later I received an email stating that the item is at the store and if I want a refund I should deal with them. That just confused me since I canceled the order already.
I called the customer service again just to find out that the order was not canceled and that I should call the store. The summary of this experience is that sears.com cannot keep track of their items, shipments etc…, the customer service actually LIES and at the end you don't have the product or the refund!!!!!!
Monetary Loss: $200.