I made a purchase at Sears not sure if the item would work. However, I needed to take it home to see if it would. I clearly asked the explained to the clerk and asked him Sears return policy. I clarified what was needed if returned, etc. in order to get the full return. I decided on that info to complete the purchase. After the transaction was nearly complete he said I qualified for a "10 dollar gift card" He handed me the card and I said thank you and asked if their were any "qualifiers" for the use and he said no. I took the product home and it was not as expected. The next day I took my reciept and the product for a return. The teller asked for the "gift card back". No one told me the unsolicited "gift card" was part of the sale agreement. In fact it was a "comeback card". I was only refunded the amount less the $10 "gift card amount" I asked to speak to a manager and out came the general store manager, Jim. Obviously, Jim was not in a good mood and was a real *** in the way he treated me as a customer. The remaining sales staff had been excellent. He just said if I could come back thei the card I would get my 10 bucks in product. Well I took back the unsolicited card and got back my 10 bucks, (again wonderful service, "customer satisfaction manager" ) not product., but through the process Jim has managed to loose a fairly regular customer.
1) I clearly asked store return policy, before the purchase.
2) In no way did I solicit the card from Sears. Was was it was given to me.
3) In actuality card was a part of the sale.
4) The store manager should know how to treat customers!! His employees know how!
5) I will not deal with stores that "trap my dollars" with "gift cards"
Product or Service Mentioned: Sears Manager.
Monetary Loss: $10.