On 8/7/2012 I purchased a CMENS Denali 700 Road bike from their website. Due to it not being available in any of the area Sears stores i had to have it shipped to my home, which resulted in my having to put it together myself and incurring a heftier charge with shipping costs involved. All total i paid over $200 for this bike.
Everything arrived on time and in one piece, however once i managed to put it all together and get it out on the road for a test ride for more and permanent fine tuning something happened that i had really not thought possible in this day and age of technology happened: The gear sprocket on the rear wheel hub completely disintegrated while i took that very first ride.
This caused me to lose my footing and feet slipped off the petals resulting in some minor cuts and bruises; Nothing major thankfully but it surely could have been a whole lot worse. I have never seen this, never thought that i would have to concern myself with this and in my many years of biking have never heard of this happening to others.
As i had bought this bike after surgery to help me get back into shape that i had fallen out of for being housebound and sedentary for the last 10 years i was really happy and excited, and after this incident left dazed and very much disgusted.
Since i had bought it from Sears, whom my family has done business for many long years i had no worries, only the disappointment of having to wait a bit longer to get things sorted out. Boy was i ever wrong there! Having called and called again and called again and yet again, having been told numerous times that i should await a response via email or through the mail to be patient. It's been well over 4 months now and i refuse to try and deal with Sears customer service runaround hence me posting my story here.
I haven't heard a word from them, only excuses and promises yet unfulfilled. I don't want it repaired i do NOT trust this manufacturer, I'd like my money back. I could have seriously been injured. I'd just like Sears to stand by their products and customers and do the right thing here. It's been a ridiculously long time now as it is. I didn't know where else to go for help; I just wish i had the CEO's email address so i could let him know how very displeased and concerned i am over this debacle.
Monetary Loss: $211.