Signed a contract with sears to buy a 16 seer, 5 ton Carrier Comfort unit with a 10yr parts warranty. Sales person said installation would only take 1/2 day since I was only buying a condenser unit and evaporator coils.
This is what the salesman from sears promised and what is on the contract. This happened in Houston, TX. They installed a 15 seer unit with 5 yr warranty and work took all day. The sales person and the sears ac program coordinator will not return calls.
I don't know what to do from here. It was bait and switch. I think this is fraud. This experience should scare anyone.
Need advice. I also want to warn anyone who wants buy high-dollar appliances from Sears. There will rip you off. Not interested in the customer after they have your money!!
Learn from what happened to me. Go else where, better to buy from a company who is honest.
Product or Service Mentioned: Sears Installation.