In true fashion to the nosedive in service, i visited my Sears in Cuyahoga Falls Ohio and after opening 8 mins late and a greeting from a employee of SUP! i wanted to exchange a $50.00 flashlight i was told by the cashier she isnt ready yet i'll have to wait, and another clerk who said he was busy with a customer with not a soul in the store, i just decided to return it and be done with it.
They seem to be unaware of why they continue to lose customers, yet the employees continue to berate management for not paying better. wow.
Product or Service Mentioned: Sears Cashier.