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Our top-of-line side-by-side Sears fridge, under service contract, died Saturday. Sears promises service call 12 days later. Who can wait 12 days for a broken fridge to be repaired?

Lots of excuses, but no apology and no service call. Worried that they won't show up even after 12 days, based on previous experiences.

We will never set foot in Sears again for anything. The service contracts are so shameful and dishonest.

More words: waited more than 30 minutes to contact first human, who is in some foreign land barely understandable. Got transferred to US service after further wait. Then get to wait almost 2 weeks for a repairperson. Shameful, Sears.

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