Started falling apart within 3 months. By 6 months we started to complain. Complained for ONE YEAR! They tried to say that its only a one year warranty. Finally they agreed to give us 3 new seat covers.
this was a 2000.00 pullout couch. Their fix was to give us 3 seat covers.
they also fell apart in 3 months so we went and bought our own seat covers.
when we realized they were going to do NOTHING for us, we threatened them with a video on Youtube, which we posted but apparently that cannot tarnish their reputation any further than it already is.
they we sold the couch on Kiji for 150.00 to a young guy that only cared about the bed part.
the couch came with a chair too. the other day I was leaning with my elbow on the armrest, reaching with the other hand to plug something in when I heard this ccccrrrack! My elbow went through the wood that holds the armrest!!
...Im 6.2 and 200lbs. I don't think leaning on an armrest like that should break the wood! they use pressboard cheap *** *** *** ***!!!!