Shingle Springs, California
Not resolved
1 comment

I purchased a Sears 18" Craftsman chainsaw and a extended warranty plan.The chainsaw broke down so I sent it in for service. The repairman called me and said that they could not fix it for free under the warranty plan. They wanted me to pay for the repair because they said that I did not add oil to the gas. I told them that I had added oil. The repairman then told me that the manufacturer was being really hard on repairing their products. He said that I really needed to purchase a higher quality chainsaw and that the Craftsman saw was just a cheap Pullman chainsaw made for Sears.

I canceled the warranty plan since they were not going to honor it. Sears said that they would refund the cost of the warranty plan. Later they charged me $30 for looking at my chainsaw. I was told by another shop the the Sears Craftsman saw are only rated for 50 hours of use.

Their warranty plan is only good if you do not use the chainsaw

Product or Service Mentioned: Sears Repair.

Monetary Loss: $160.

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does Pullman own stihl