I just got off the phone (and prior to that online chat) with Sears customer service regarding repair of my Craftsman Lawn Tractor. I have an older tractor and the drive belt broke today while mowing grass.
All I wanted was a general cost range for how much it would cost to get the drive belt replaced, and Sears refused to provide one. When I asked what they charged per hour for labor, I was told they do not charge by the hour, but instead by the job. When I asked what a drive belt replacement job would typically cost in range, I was told they could not say. My purpose in asking was to determine whether it would be cost effective to even consider a repair or since the tractor was old, whether it made no sense to go the repair route with cost of parts and labor.
Their solution was to send a technician in a couple of weeks to my home at a minimum cost of $96! All Craftsman lawn tractor service is on site, i.e., they get the fee. I called every tractor repair location in my geographic area and no one will touch a Craftsman tractor for repair.
I asked if I could bring my tractor to a Sears service center to avoid the on site fee and was told all lawn tractor service is on site. Be forewarned, if a spring breaks it will require an onsite service appoint at a mystery cost to repair, and a minimum $96 if your do not accept the mystery parts and labor cost.