I just got off the phone (and prior to that online chat) with Sears customer service regarding repair of my Craftsman Lawn Tractor.I have an older tractor and the drive belt broke today while mowing grass.
All I wanted was a general cost range for how much it would cost to get the drive belt replaced, and Sears refused to provide one. When I asked what they charged per hour for labor, I was told they do not charge by the hour, but instead by the job. When I asked what a drive belt replacement job would typically cost in range, I was told they could not say. My purpose in asking was to determine whether it would be cost effective to even consider a repair or since the tractor was old, whether it made no sense to go the repair route with cost of parts and labor.
Their solution was to send a technician in a couple of weeks to my home at a minimum cost of $96! All Craftsman lawn tractor service is on site, i.e., they get the fee. I called every tractor repair location in my geographic area and no one will touch a Craftsman tractor for repair.
I asked if I could bring my tractor to a Sears service center to avoid the on site fee and was told all lawn tractor service is on site.Be forewarned, if a spring breaks it will require an onsite service appoint at a mystery cost to repair, and a minimum $96 if your do not accept the mystery parts and labor cost.