I have proof of sale for a 2 year old Craftsman 1/2 horsepower garage door opener and after a technician came to my house and replaced the logic board I have spent hours on the phone with craftsman, sears - you name it being transferred again and again and NO resolution. I believe (see link and warranty information below) that I am entitled to a refund for the new logic board. Regretfully even the 800number on the craftsman site leads to incompetent 'customer service' people. My guess is the average consumer gives up at some point fighting the absurd system that Sears has in place. Horrible, awful and frustrating. Sears should be ashamed.
90-DAY IN-HOME LIMITED WARRANTY
FOR 90 DAYS from the date of sale, this product is warranted against defects in material or workmanship. With proof of purchase, a defective product will be repaired free of charge.
LIMITED WARRANTY ON PARTS
FROM THE 91st DAY THROUGH 3 YEARS from the date of sale, this product is warranted against defective parts. With proof of purchase, a new part will be furnished to replace a defective one free of charge. Any costs for professional installation are not included.
LIMITED WARRANTY ON MOTOR
FROM THE 91st DAY THROUGH 10 YEARS from the date of sale, the motor on this product is warranted against defects in material or workmanship. With proof of purchase, a new motor will be furnished to replace a defective one free of charge. Any costs for professional installation are not included.
This Craftsman Garage Door Opener Limited Warranty does not cover light bulbs, which are expendable parts, or repair parts necessary because of operator abuse or negligence, including the failure to install, adjust and operate this garage door opener according to instructions contained in the owner's manual. This limited warranty also does not cover any problems caused by interference.
With proof of sale, call the following number to obtain free product repair or replacement of defective parts: 1-888-331-4569
Product or Service Mentioned: Sears Installation.
Monetary Loss: $132.