Product: Sears Credit Card Clear all filters (0 of 87 reviews match)
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With Official Company Response

Was promised the removal of Bathtub and new floor installation would only take three days. We are on day # nine. It took two guys to remove the old tub and do some roughing, and haul the old tub away. Next day the tile guy came and announced that it would not right...
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SearsCares
Sears Response

This sounds like a very odd situation. Please email searsservice@searshc.com with the results of your customer service inquires, along with the URL to this post and the full n...

Product
Sears Credit Card
#491679
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With Official Company Response

Problems & runarounds with reconditioned fridge. 6 service calls in 7 months. Pray you never have to call for service. If you do, document everything. Multiple transfers to people whose command of English is questionable at best. Must be paid based on how long...
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SearsCares
Sears Response

Anonymous, We genuinely appreciate you feedback regarding the experiences you have had with purchasing from us. We certainly don’t intend for you or any of our customers to be...

Product
Sears Credit Card
#481303
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With Official Company Response

Went to use my card and found out it had "expired". Seems that even though I said I didn't want a mastercard sears card they "sent" one anyway, which I NEVER GOT, and cancelled my regular sears card against my wishes. Now I have NO cards, am locked out of my account...
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SearsCares
Sears Response

Hello Anomymous!We thank you for taking the time to post about this matter. We're truly sorry for the frustration and confusion over your Sears account. We can help get you in...

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Sears Credit Card
#476733
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With Official Company Response

Placed an order on Dec 19th. Credit card was charged and now almost a month later I still have not received my Panasonic plasma. Multiple calls and emails and neither Sears nor Demar shipping had any idea where my item was. Finally I had enough and asked for them to...
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SearsCares
Sears Response

Hi Anonymous471210,We appreciate you taking time to post about your Panasonic plasma television delivery. We can certainly see this ongoing matter has been disheartening and ...

Product
Sears Credit Card
#471210
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With Official Company Response

Today at 12:05 PM Also left out some names Daniel, Marlo, I think Stephanie, all hung up on me, Bethany, Rebecca promised the reimbursement and replacement washer, Kurt, Gail, Cody, Coletta all in Blue Ribbon office. Cody told me that if I did not accept $40 gift...
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SearsCares
Sears Response

Benitabkg, We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly can see why you are so f...

Product
Sears Credit Card
#467098
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With Official Company Response

I ordered online at Sears 2 days ago. I soon saw on my credit card statement that they charged me THREE separate times for my single transaction. I immediately began calling their CS team. I have now been on the phone with them over SEVEN hours and nothing has been...
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Anonymous
Jay jay

Ordered from Sears parts direct. They said it was in stock. They billed me that day . It has been a month now. Still haven't received product. Told them to cancel order. They ...

Anonymous
Anonymous

Call Citibank and tell them what happened. They will look into it and fix it. That is what I had to do. (Citibank is the company that provides credit for,the Sears card)

Product
Sears Credit Card
#463964
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I bought a $1700 refrigerator online at Sears on Friday October 18th and realized very soon afterwards that I had accidentally ordered white instead of stainless. I called within hours of the online purchase and was told that I could not just make a simple exchange...
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Anonymous
me

Dear Edwin, If i were you i would be looking for a new job.Sears and kmart have been going under for awhile now and the future does not lo ok very good for them.Years ago se...

Anonymous
Anonymous

Taking someone's money without recourse is a criminal offense. I don't understand how they can get away with that. I think they rely on the fact that the good people they sc...

Product
Sears Credit Card
#455489
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With Official Company Response

I have had enough with Sears or Kmart and they have lost my business forever! I order a lot online and I have never had so much horrible experience with any other store! It looks like people who work there cannot read English to see what a customer ordered or just do...
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SearsCares
Sears Response

Dear Hammond2013, It truly concerns us when we hear things like this said about the products we sell, or the services we provide. My name is Brian and I am part of the Sears ...

Product
Sears Credit Card
#451473
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With Official Company Response

On June 29, 2013 I purchased a refrigerator from Sears. The salesman convinced me to open a Sears’ account to give me a discount and pay over 12 months w/o interest. I gave him my name, address, etc., and showed legal documentation, my driver's license, confirming my...
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Anonymous
Elle

Something slightly similar just happened to me. I applied for a Sears card and during the process, they had to call to get some confirmation stuff for me. I spoke with the wom...

SearsCares
Sears Response

Anonymous439765, We're truly sorry for the frustration and confusion over your Sears account. We can help get you in touch with a supervisor with CitiBank if you'd like. Pleas...

Product
Sears Credit Card
#439765
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With Official Company Response

The call center has promised and lied to me about being delievered my mattress and boxspring for the 5th time. They keep telling me its in the warehouse and promise it will be there "tomorrow". And again have taken off work and have now missed a total of 13 hours of...
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SearsCares
Sears Response

Dear Anonymous, We apologize for the troubles you’ve been having with the delivery of your mattress and the level of customer service you’ve rendered. My name is Edwin and ...

Product
Sears Credit Card
#437031
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