Product: Sears Customer Care Clear all filters (232 of 232 reviews match)
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I receivied a broken part for my washing machine back in november & been calling over a dozen times for my refund & they say it takes 7-10 days to be put back on your c.card, we need to 4ward this ln to our supervisor & they will call u back in 24-48 hrs, & never...
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Sears Customer Care
#1187107
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I bought a ring online in December 2017 from sears marketplace. I hated the ring instantly and returned it the next day. The return address was different and was on a slip asking to check boxes for the reason of the return. Mind you, I sent the ring back certified...
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1.8
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Sears Customer Care
#1183872
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I purchased an extended warranty to cover all my home appliances with Sears. And every month Sears debits my account .November 2 , 2017 I had scheduled a repairman that came out to fix my samsung refigerator/freezer and my Kenmore dishwasher. Repair was done on the my...
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2.1
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Sears Customer Care
#1183001
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Sears - Miserable customer service

Went to exchange boots lost receipt and Emily and Samantha would not do it .same boot different size Hickory NC
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Sears Customer Care
#1182410
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Sears - Customer Service SUX

10:30, 1 Feb 2018 Tool Dept Sears Spartanburg SC, Two employees were too busy to assist me with a tool set. They were so preoccupied with a customer returning tools they even rejected helping me even after the customer ask them too TWICE
3.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Sears Customer Care
#1181051
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The original delivery date of January 23rd was canceled by Sears. The next scheduled date was January 31st. When the refrigerator was delivered we were told that our circuit didn’t work and we had to get an electrican to fix it. The driver left. I walked into kitchen...
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Anonymous
William

They took the unit with them ?I'm not quite clear on that.If they did not, did you try it in any other outlets ?It's possible that the one in your kitchen become overloaded at...

1.0
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Sears Customer Care
#1180496
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Sears - Unacceptable stupidity!

After a double debit to my checking account, not only did it take a month to receive refund check, the check was made out to my deceased husband! I had changed the name on the account previously. This is the mentality you will deal with if you choose Sears.
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Sears Customer Care
#1180142
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I and going to have to get this repaired and pay out of pocket as i need my refrigerator. The most rude people that do not know what they are doing that i have ever dealt with . Nothing will ever be purchased again sears ! This was for a refrigerator that was only 3...
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2.0
Product
Sears Customer Care
I didn't like
  • Outsource customer service to philippines no amer support rude
  • Outsource customer service to philippines no american support
  • Hostile
#1178696
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It's been 14 days of phone calls and my credit card still hasn't been credited by Sears. They put you on hold for long periods, make promises, but do not deliver. Remember, I never placed an order to begin with. If anyone wants to originate a class action lawsuit I...
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1.3
Product
Sears Customer Care
I didn't like
  • Failure to reimburse
  • Fraud
#1177996
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Sears still charged me $559 and it is Jan 27th and I still have not been refunded the money. I have called at least 8 times about this and have gotten different stories each time I have called. I've been guaranteed my money would be refunded, told I would receive...
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1.0
Product
Sears Customer Care
I didn't like
  • No one could help
  • Customer servies
  • No refund after 3 weeks
#1177666
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