Product: Sears Customer Care Clear all filters (193 of 193 reviews match)
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I called Sears customer service ,as i need some information about my snow blower , could hardly understand the person on the phone. they would not give me the information i needed ,i ask too speak to a manger and he hung up on me,I need help as snow is on the way ....
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1.8
Product
Sears Customer Care
I didn't like
  • Hung up on me
#1123513
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I call Sears concerning my hot water heater in Sept. the earliest appoint. they would give me is Oct. 4th, I had water spilling out all over my basement floor. I had to get someone to come in and vacuum the water. On Oct 4th a guy came out, he claimed he was taking...
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1.0
Product
Sears Customer Care
I didn't like
  • Feel like i was scam
  • Non honored warranty
#1117227
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I purchased a high end refrigerator from Sears. I also purchased microwave, dishwasher, and washer/dryer. The new fridge went out before 2 years but only had a one year warranty. Don't buy anything from Sears. Kenmore no longer makes appliances, they slap their tag on...
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Sears Customer Care
#1116437
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Don't waste your money on Sears home warranty.

#1124201
1.0
Details
I would be very happy when I see them go out of business I have received nothing but aggravation insults and humiliation from the Sears home warranty department. Two months without a refrigerator with a medical emergency. Father on hospice had to buy a freezer a water cooler and an old used refrigerator. Shame on Sears home warranty department.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
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Value for money
Warranty
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SEARS CUSTOMER SERVICE

#1104149
BAYVIEW NEIGHBORS. PLEASE PURCHASE YOUR APPLIANCES ANYWHERE EXCEPT AT SEARS. THRY HAVE THE WORST CUSTOMER SERVICE THAN ANY PLACE I'VE EVER KNOWN. AND THE REPAIR TECHS ARE EVEN WORST. OVEN OUT SINCE EARLY AUGUST.
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Sears - Poor service on repair schedule

#1095675
Hot water heater went out again. 9-1-17 called for service told 9-8-17 was my service date. So i am to stay dirty for a week, poor service for warranty. Will never buy sears product again know wonder they are sinking poor service on their products. MAD
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Sears - Only 1 Checkout Open In the Whole Store

#1086379
This is the worst Sears I have ever been to. Only 1 Checkout open in the whole 3 story store at Westfield Massapequa Mall
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I can see why Sears is going out of business. Purchased a new lawn tractor. Was delivered today. The tire was flat. We were told to go back to Sears, they told us to contact the deliverer. Went back to the store, got the run around. I called 3 times left a message to...
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Anonymous
Anonymous

Return it and shop elsewhere lowes and home depot sell the same tractors just under a different name. Rochester NY

Product
Sears Customer Care
#1113095
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I could of purchased these items cheaper at Home Depo but I choose Sears beause of there customer service but that must of changed a lot. I purchased at Oxford Valley Mall in Langhorne and the sales man *** Heuer could not of been more helpful. He was very...
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3.8
Product
Sears Customer Care
I didn't like
  • Customer service and sears rules of compensating people
  • Customer service and sears rules of handling problems
#1111483
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Went back to Sears return policy and found this about 15% restocking. "A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances." See anything about refrigerators???? The...
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2.5
Product
Sears Customer Care
I didn't like
  • Return policies that are in conflict with each other
#1111285
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Our washer broke down (service was scheduled for i believe 09.20.17) the washer was installed and the little feet on the bottom were never raised causing the breakdown this is exactly what the first service tech said, ok, a installation problem. he order the parts...
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Product
Sears Customer Care
I liked
  • Easy to purchase
I didn't like
  • Service
#1111190
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After having the belts installed I was told that the one I purchased from sears was not needed. On 9/25/17 I went into the Fredericksburg va store to return the belt. I was told that I was past my time allowed to return and they could not return the item. After...
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Product
Sears Customer Care
I didn't like
  • No accountability
  • Wor
  • Poor customer service
#1109024
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It has bounced from customer service, to the repair companies, then rejected by electrolux as not their problem, after Sears sent them the request, not once, not twice but three times. Which seemed to just get lost each time. 22 phone calls, 18 emails and replies...
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1.3
Product
Sears Customer Care
I liked
  • No part of the process
I didn't like
  • Sears
#1107569
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I TRUSTED THE SEARS NAME & BRAND, IT USE TO MEAN SOME THING. I REALIZED THE PRICE WAS HIGHER THAN IT SHOULD BE, BUT I TRUSTED THE NAME. I WAS TOLD MY PAYMENTS WOULD BE ABOUT 100 TO 110 DOLLARS. IN ALL MY YEARS OF NOT BEING SCAMMED, I TOOK HIM AT HIS WORD. SHOULD HAVE...
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2.6
Product
Sears Customer Care
I didn't like
  • Feels like an elderly scam
  • And when i received it almost two months
  • That the salesman did not give me a copy of contract
#1104918
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