Product: Sears Customer Care Clear all filters (446 of 446 reviews match)
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4.0
Details
First off, service is not spelled “servace”. That doesn’t send good feelings to people who are really frustrated. Your audio on your customer service telephone system is muffled and noisy. It is so very hard to communicate with them. Second some of your representative...
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Review
#1704475 Review #1704475 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears in Hempstead, New York - Unresolved issue

1.0
Details
I went to the store to exchange unused with stickers and everything pair of pants and was told that I can’t
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Review
#1700503 Review #1700503 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Local store
Cons
  • Poor customer service and warranties
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • The Card

Sears in Seattle, Washington - Wedding Band issues

Lady on phone was rude. Didn’t listen to my issue. Told me “ it’s customer service I want” and hung up with no regard for me as a customer or my complaint
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Review
#1699307 Review #1699307 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • N o t h i n g
Cons
  • Customer service - will not purchase anything again
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund
Tags
  • Fine Jewelry

Sears in San Antonio Central, Texas - Disrespectful technician in my home.

2.0
Details
A very disrespectful technician came into my home by the name of Juan Hernandez and if any technician can not respected in the bridge was home that is of another race he should find another means of supporting his family. I have been a faithful paying customer of Sears for decades and it has taken one route technician to cause me to never do business with this company again!
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1 comment
Anonymous
#1771057

Come Experience the Seamy Side of Sears.

Review
#1695748 Review #1695748 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Location
Cons
  • Rude employees
  • Horrible product horrible service
Reason of review
Poor customer service
Preferred solution
I would like to speak to someone in corporate
Tags
  • no customer appreciation
I have very very bad experience with sears Spending hrs and hrs on phone .customer service is horrible total waste of time and money and run around and harassment transfer me one person to another to another Feel like crying the way sears scam me It us horrible . I...
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Review
#1692690 Review #1692690 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Warranty issue
Loss
$700
Preferred solution
Full refund

Sears in Orlando, Florida - Horrible!!!

Sears - Horrible!!!
Employee changed prize in front of me when I try to buy a product and employee does not want to let me know his name
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Review
#1686319 Review #1686319 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - Your customer service is really bad

1.0
Details
Tried to convey my concern re billing, could not get through customer service to get an answer, was either dropped or sent to wrong group. No one truly understood what I was saying. Very frustrating.
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Review
#1685947 Review #1685947 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Dropped Calls
1.0
Details
In April 2017 I reported my father’s refrigerator. After many, many months and efforts to get someone to come to our apartment and dozens of calls, the fridge was finally replaced because it couldn’t be fixed. When we started the process we obtained approval for a...
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2 comments
Anonymous
#1763887

Your never going to get a refund. Sears went bankrupt

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Review
#1682729 Review #1682729 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Usually have quality appliances and decent prices
Cons
  • Terrible warranty
  • Extended warranty service policy
  • Non caring service personnel
Reason of review
Warranty issue
Loss
$983
Preferred solution
Full refund

Sears - Complaint with service/repair/refund

1.0
Details
Customer service sucks the worst
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Review
#1682645 Review #1682645 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

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Sears reviews

I need a response to my letter that I sent Sears on 7/31/19

I sent in a letter to the corporate office and an email. No response from Sears. I want to talk to Joelle Maher in reference to my complaint.
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Review
#1682280 Review #1682280 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service