Product: Sears Customer Care Clear all filters (0 of 384 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Sears - Disappointed

I kept getting things disconnected on this call and could not hear them. I spent two hours this morning and an hour and a half last night trying to get stew speak to someone in the United States instead of the Philippines. I cannot understand them and I could not get anyone in the United States even the store.
1.0
Details
Customer service
Ease of Use
Product or Service Quality
Staff
Product
Sears Customer Care
#1395458
Reply to reviews
Sears online took $1308.95 from my bank account for a washer and dryer. It was defective upon arrival so I sent it back. Sears refunded me $996.20 but shorted me $311.95. They have all the product and i have nothing to show for the money they kept. I have called them...
Read more
1.0
Product
Sears Customer Care
#1395129
Reply to reviews
Sears customer service is the worst customer service on the face of this Earth they could care about a consumers request for a refund. you could call over and over and over and receive multiple different reasons why the best part is they don't know who the seller is a...
Read more
2.7
Product
Sears Customer Care
#1393172
Reply to reviews
I contacted sears several times to get someone to come, once the repair man came he stated that the compressor is done and needs to be replace. After waiting for a call back for sears over a week, I called them to find out when the next repair person will arrive and...
Read more
Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

1.0
Product
Sears Customer Care
I liked
  • It is a living nightmare
I didn't like
  • Dishonesty
#1388938
Reply to reviews
Sears - Bait and Switch in the Electronic Era
Sears - Bait and Switch in the Electronic Era
Sears - Bait and Switch in the Electronic Era
She helped me make the purchase, using the points and my Sears credit card. The purchase was made on 9/29/18, and I was told it would be delivered on 10/9/18. I received an email giving me the delivery date, but never received a confirmation that it was actually...
Read more
1.3
Product
Sears Customer Care
#1386738
Reply to reviews
Scheduled our Vent cleaning for Thursday 10-18-2018 set between 1 and 5 pm arrival. At 5:04 PM I contacted the same number to be told that once they finished the home that they were in now there was just one more house before they would come to our house. That's just...
Read more
2.5
Product
Sears Customer Care
I didn't like
  • Abominable customer service
#1385007
Reply to reviews
(What happened) it's been four months now and still haven't heard from them,them being shoe Fab iv sent them emails=tried calling oh yeah they picked up alright they pick up the way to not help Angry me ? They put me on hold and never answer or they see my number and...
Read more
Product
Sears Customer Care
#1384285
Reply to reviews
The refrigerator broke down and they sent out three texts and detect deemed it non-repairable they were supposed to give us a new refrigerator and they agree to it and now it's time to give us the refrigerator and they keep giving us the run-around they won't answer...
Read more
AeternumVale
AeternumVale

Try also the info for Sears at https: //searspurchaseprotect.com. There is information there that hopefully can get you the resolution you need. Three months is a long time an...

AeternumVale
AeternumVale

I understand where you are coming from. Although the bankruptcy proceedings for Sears are underway, it may take longer than expected and anticipated for your purchase to be te...

1.0
Product
Sears Customer Care
#1383745
Reply to reviews
Sears - Mater Protection Agreement
Well, the control is broken and Sears said that the control is no covered by this "master protection agreement" for which I paid $527.99. The first time I called (about Oct. 11), they told me that the manufacturer do not work this part anymore but, that they will work...
Read more
Product
Sears Customer Care
#1382971
Reply to reviews
I filled bankruptcy and Sears was one of the creditors. After the court discharged the bk I continued to receive threatening letters and calls from Sears. I told one them to stop and they said no that I needed to send them a “letter of explanation.” I told the idiot on...
Read more
1.0
Product
Sears Customer Care
#1382208
Reply to reviews