Product: Sears Customer Care Clear all filters (262 of 262 reviews match)
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A year ago I bought a 50th Anniversary Limited Edition lawn tractor from our local Sears store. As it turned out it is a piece of junk, worth less than half of the purchased price. That is besides the point. Last fall I purchased a snow blower attachment for the above...
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2.1
Product
Sears Customer Care
#1250097
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I been calling to complain about my wash machine that i purchase from sears in 2014. I have been calling customer service for repair since 2016. Yes 2016 its 2018. My washer was still under warrant at the time. Since then sears have sent out several people that either...
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Sears Customer Care
#1240416
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They said the refund would be credited back in "7-10 business days". That was 4 weeks ago and I am still waiting for a refund. I've called at LEAST 12 times, and every time they tell me that a manager will callback within 24-48 hours. No one has EVER called me back. Don't buy from Sears...
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Anonymous
Tee

Almost the same thing happened to me. I returned my items, which was on March the 13th. I have several emails that states my refund will be credited back in 5-7 business days....

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Sears Customer Care
#1219603
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I have literally bought premium appliances from sears in the last 10 years and they don't know how to treat their loyal customers. Their outsourced Philippines office is a disgrace similar to other complaints. I ordered a dryer online and they auto opt me in for an...
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Anonymous
Mahmood Ramzan

Agree, the customer service is going down the tube. No concern for customers. My less than 5 years old refrigerator declared non-repairable by Sears Technician due to manufact...

3.0
Product
Sears Customer Care
#1217536
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Sears - Customer Service in the Philippines is a disgrace.

You can’t ubderstand what they are saying neither do they have a general knowledge of how service works in the USA.
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Sears Customer Care
#1214995
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Bought a Samsung washer and dryer with Maintenance Agreement. My washer has been leaking for at least two years. I have had a wonderful tech come and work on it. He feels his hands are tied and cannot find the cause. In the last two months I have had at least six...
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Anonymous
Anonymous

Finally after talking to someone in Chicago, I got a new machine!

1.0
Product
Sears Customer Care
I didn't like
  • Phone service about my return
  • Customer service
#1213548
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I am a caregiver who cares for 2 people with body control issues.Stage IV Ovarian Cancer/Disabled. Not having a clothes washer is not an option. I spent $1,000+ on a washer which has now been rescheduled twice, and I have no washer after 13 days of hell, I have no...
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1.1
Product
Sears Customer Care
I liked
  • What i order to be delivered when i ordered
I didn't like
  • Run around and lies and rescheduled deliveries
#1211443
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I will never do business with sears again, period! lousy customer service. Hit them where it hurts and stop buying cheap crap and take back our pride. We feed other countries children because co-operations like Sears and Walmart, etc. let our factories close so their...
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1.3
Product
Sears Customer Care
I didn't like
  • Customer service or installation service
  • Very poor customer service from management and retail support
  • Junk business and products
#1211319
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customer service online chat services of sears told me i had to order an adapter and a replacement battery comes with it. that was the only way to do it. well, i was sent an adapter only. customer service dept apologized and said they would ship out a battery asap at...
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1.0
Product
Sears Customer Care
#1211273
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I have been trying to get my refund for an installation that I have already paid for that could not be done due to cabinet restraints.The installer was up front that the microwave I purchased would not fit. Each time I call its as if they never heard of this before....
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2.1
Product
Sears Customer Care
I didn't like
  • Refund processing
#1211251
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