Update by user Dec 16, 2016
I would likevtobhear from Sears.
Original review posted by user Dec 16, 2016
My new garage door was dented by a Stanley Steamer truck. They are willing to pay for the damags; however, the Sears Estimator informs me that i have to pay up front and they will not contact Stanley's.
The exorbitant cost is $600!!!!! I do not have $600 and i would think that Stanley would have a problem with this charge leaving the cost with me. I asked th estimator to leave. Speaking of him, he spent most of my time with him hearing that i should have bought an insulated door and he would give me a good deal on a replacement door.
This is a brand new door!!!!!! How inappropriate!!!!! I want this door fixed or a panel replaced!!!!! Not a brand new door.....for a small dent?????
I have been a Sears card holder since i was married and started a family in the early 1960s....no more. I am calling today to cancel my account.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.