Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Sears has to be the most incompentant run store. MK wonder they're in trouble.

I order three salt lamps in time to receive delivery before Christmas. They sent me an email that my items were ready for pick up. I go and the guy hands me one. I asked here the other two are and he doesn't want to know a thing.

Says I don't know, not here. Now it's too late to get the. Anywhere and to shop for a sale price. I call their customer service to ask if they can ship two overnight.

Guess what? He tells me the earliest I can get them is Jan 3rd. I put my faith in Sears(first time toowith xmas orders) and the screwed me. But what's worse is that they wouldn't make good.

Never again. There's too many other stores out there that offer great service.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Dec 22, 2016.
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