Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Returned item on December 27th, Sears received it on December 29th.  After a week of it not being credited to my account I contacted them, gave them the tracking information and was told they would investigate and I would receive a refund within 5-7 business days.

After 23 days of having to contact them by phone and emails and having to give them the same information over and over, not to mention having to speak to supervisors I am once again told I will have to wait 5-7 business days to get my refund.  Oh and wait, I don't get all my money back at once, they have to put in a request to refund all my money.

Never have I had such a horrible experience, nor the lack of consideration from a company in all my life.  I will NEVER buy from your store again. 

Product or Service Mentioned: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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