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Customer service
Exchange, Refund and Cancellation Policy

Tried to return an $80 dress after 45 days-- it has tags and the receipt. They will not take it back even for store credit. I am so angry I will not be shopping at Sears again.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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Hampton, Virginia, United States #1354436

So you couldn't read your receipt? 45 is more than 30...

A store credit is still a return... NO RETURNS AFTER 30 DAYS! Why are you people so thick headed that you think that doesn't apply to you for some reason? 30 is 30 is 30 is 30 is 30.

not 31, not 32, not 45, 30. You are no more special and entitled than anyone else.


They can't sell it for the same price as 45 days ago so why should they take it back ? Instead of being self absorbed about the policy you don't like, consider a retail store's dilemma .

By the 45th day on sale that item would no longer be sold as new and Sears would have to take a major loss on the item at the clearance rack. Next time read your receipt and don't expect special treatment or to have your selfish wishes fulfilled when only YOU benefit.

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