I recently purchased a garage door opener from sears. Paid for the installation to be done plus a warranty.
I was contacted by the install team and was told my garage door install will be done on Saturday. Saturdays came no one showed up. I called and couldnt get in touch with the installers. I was only able to get in touch with customer service.
I was then told i couldnt reschedule because they couldn't get in touch with the installers. Ive been calling for about 4 houra trying to get help and only got in touch with rude customer service.
when I asked to speak with a manager i was placed on hold and the hung up on. Bottom line my garage door is not installed nor do I have a new appointment.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.