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Customer service
Price Affordability

I recently purchased a garage door opener from sears. Paid for the installation to be done plus a warranty.

I was contacted by the install team and was told my garage door install will be done on Saturday. Saturdays came no one showed up. I called and couldnt get in touch with the installers. I was only able to get in touch with customer service.

I was then told i couldnt reschedule because they couldn't get in touch with the installers. Ive been calling for about 4 houra trying to get help and only got in touch with rude customer service.

when I asked to speak with a manager i was placed on hold and the hung up on. Bottom line my garage door is not installed nor do I have a new appointment.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

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