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Exchange, Refund and Cancellation Policy
Staff
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A $15.00 Jumper. I have been going to sears all my life.

Buying school clothes, washers, TV 's and tires. However this new return policy is ridicules 30-days. I will never shop at Sears again I have been a loyal customer and credit card holder for over 30 yr. Last night walked into Sears Grand in Rancho Cucamongo to return a $15.00 outfit for a larger size.

I was told by your customer service because I was 4 days over the 30Day return or exchange policy I could not exchange this outfit for a larger size. Asked for the manager and was told the same thing that they would not exchange my outfit.

Sears, I can belive that you want to loss a loyal customer for $15 but that's what you been. Over 47 years of business with Sears time to find another store.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

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