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I purchased a tea kettle as a gift for a friend he open it after the 30 days was up an realized that it was broken. i asked for at least a even exchange an was told by the store an the customer service when i called the same story about the 30 day policy i feel this is unfair an unjust i have purchased many products from Sears as well as Kmart i feel they should given me at least an exchange. I am very disappointed in your company an will no longer be making any purchase if this is not resolved.

This reviewer shared experience about return, exchange or cancellation policy and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Sears. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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