Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I will never buy another appliance from Sears!!! I almost purchased a washer snd when i called my local store there was no answer anywhere in the store for hours.

I merely wanted to change my delivery option to pick up. This attempt was no less than a fiasco!! When i finally did get someone they directed to the 800 number which was somewhere in the Philippines

Trying to talk to people who don't even understand English and re_directed me back to the store. I CANCELED MY ORDER AND WENT TO HOME DEPOT.

Amazing difference. Dont waste your time or money at Sears.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

I liked: Convenience of online ordering.

I didn't like: Too much to list, No solution, Complete disregard for customer, Rude customer service people.

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