Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Product or Service Quality
Value for money

Sears Quail Springs Oklahoma City Hometown store would not refund the purchase I made the day before that I had never opened never used and had the receipt they would also not exchange a rack that I got at the store same store the day before and was defective they basically told me go to another Sears store they would not help me this is ridiculous where is Sears satisfaction guarantee. If you shop at Saras Quail Springs Oklahoma City hometown store because you will get rud and unfriendly service and they won't let you return anything like they did me.

They will tell you go to another Sears store no there's. THIS IS TOTALLY WRONG!!!!!!!!!!!!!!!

NO WOUNDER SEARS HAS DECLINED SO MUCH and probably won't be around much longer especially if this is there attitude toward customers, Run them off.

Product or Service Mentioned: Sears Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

I didn't like: Would not refund my money with receipt, Tear would not refund my money the very next day with receipt.

Company wrote 0 public responses to the review from Oct 09, 2016.
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