Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I have to say that I had a great experience with Sears customer service. They were quick, efficient and helped make the situation right within 7 business days---overall I'm extremely impressed.

I was fortunate to get in touch with the correct people/dept. to get the assistance I needed. My issue was with a piece of jewelry I had purchased and they replaced the piece with absolutely no hassles and in lightning speed.....I couldn't be more pleased with the way I was treated. A big thank you to A.

Cooper-Curtis for her outstanding customer service, you're a credit to the company and because of you, Sears has earned my business for life! J Davis-Smith

Product or Service Mentioned: Sears Customer Care.

Reason of review: Good customer service.

I liked: Way i was treated and the speed, Efficiency with which my issue was handled.

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