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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Price Affordability
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Value for money

Sears- I ordered a stove, washing machine, Christmas tree and garland for my daughter in Kennewick, WA online yesterday using my Sears card. This morning I get an e-mail that the order is on hold pending verification.

Ok no problem I appreciate them being cautious. I call the number and they ask the usual questions but then they start asking me all kinds of really personal questions like how long I have been married and detailed information about my husband who isn't even on the account. At this point I asked if this was Sears I was speaking to and I would not answer any further questions until I could verify who I was speaking with. I call Sears main number and after going through one person who could barely speak English I finally got a supervisor who would not verify the other number I called.

At this point I am upset did I just give out my personal information to someone other than Sears. Finally this guys confirms that the original number I called was from Sears and if I wanted my order I had to call them back. He asked me twice if I want to cancell the order and I told him if I decided to do that I would go online and cancell it myself that I was considering going to another store but never did I tell him to cancell it. I called back the original number and got a really nice lady who was very helpful but guess what - The *** cancelled all of the orders.

I have mostly Kennmore appliances in my home but I am in the process of a remodel so there will not be any Sears appliances when I am done.

For a store in such financial distress I can understand why; you run off your customers with all your bull and foreigner call center. Good By Sears

Product or Service Mentioned: Sears Customer Care.

Reason of review: Poor customer service.

I didn't like: People i encountered trying to get the order approved.

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