Had Samsung washer/dryer delivered 8/1/16. I used the washer 4 times and none of my laundry was coming out clean.
On 8/26 I contacted customer service to exchange the washer. After 40 minutes on the phone, I was advised the delivery team would call me within 48 hours. 8/29 I was contacted by Sears however the associate spoke very poor English to I asked for her manager, Ahran, supposed manager told me he was escalating my issue; once again, I would be contacted within 48 hours. Never got called so I contacted Sears headquarters & ended up in a lawyers voice mail.
She did call me back & said she would send emails to get someone to call me back. I was contacted by a Case Manager that basically called me a liar & tried to convince me that on 8/26 I did not call Sears, even though I have pin point records of all communication with date, time, & names of Sears reps I spoke with. I also, on 8/30 face booked Sears and they, after getting my order & sales check numbers, stopped communication. There have been numerous calls lately & I still have a washer that does not work & have been told that the so-called delivery team will contact me in 48 hours !
Worst experience of my life and Sears does not honor their agreements at all. I will now have to get an attorney to go after them as they broke their contract
Product or Service Mentioned: Sears Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.