Had Samsung washer/dryer delivered 8/1/16.I used the washer 4 times and none of my laundry was coming out clean.
On 8/26 I contacted customer service to exchange the washer. After 40 minutes on the phone, I was advised the delivery team would call me within 48 hours. 8/29 I was contacted by Sears however the associate spoke very poor English to I asked for her manager, Ahran, supposed manager told me he was escalating my issue; once again, I would be contacted within 48 hours. Never got called so I contacted Sears headquarters & ended up in a lawyers voice mail.
She did call me back & said she would send emails to get someone to call me back. I was contacted by a Case Manager that basically called me a liar & tried to convince me that on 8/26 I did not call Sears, even though I have pin point records of all communication with date, time, & names of Sears reps I spoke with. I also, on 8/30 face booked Sears and they, after getting my order & sales check numbers, stopped communication. There have been numerous calls lately & I still have a washer that does not work & have been told that the so-called delivery team will contact me in 48 hours !
Worst experience of my life and Sears does not honor their agreements at all.I will now have to get an attorney to go after them as they broke their contract
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of sears customer care. Sears needs to read this review and look into the issue (if any) according to poster's claims.